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A delightful journey of our customers is at the heart of Hero MotoCorp's business strategy and to ensure 100% customer satisfaction, Hero MotoCorp Ltd. has a dedicated business unit for serving our customer's need for genuine parts sold as
-HERO GENUINE PARTS popularly known as HGP.
VISION : "No Customer has to ever wait for a Part that they NEED"
The objective of providing a never ending delightful experience to our customer is broadly characterised by Hero MotoCorp’s persistent focus on Increasing our reach, setting industry benchmarks & ensuring low cost of ownership.
Increasing our Reach
At Hero MotoCorp, we are creating an effective ecosystem to ensure one of the widest and deepest visibilities across a multi-layered Indian market. To meet ever evolving customer aspirations, we are consistently strengthening the entire network of customer touch points to respond to changing realities. HGP are distributed through an extensive network of more than 90 parts distributors , 800 authorized dealers and 1150 Authorised Service Centres across India and in over 18 countries through 6000 + touch points across the world
Setting industry benchmarks
Hero Genuine Parts are the only certified parts for your Hero two-wheelers. They are engineered with precision as a perfect fit for your bike to provide you with enhanced and unmatched performance. Every part goes through a strenuous test of critical quality check points before becoming a Hero Genuine Part. These parts are also now supplied through Global Parts Center (GPC) in Neemrana.
GPC demonstrates the possibilities of the future . Blending state-of-the -art manufacturing facility with cutting edge systems that not only facilitates supply chain processes but also provides a pleasant, healthy, and beautiful work environment. Spread over 35 acres, GPC alongwith the equally imposing Hero Garden Factory are an integral part of Hero Neemrana Complex in the state of Rajasthan, India. Based on lean manufacturing systems, GPC is designed to have minimal manual intervention while significantly enhancing productivity. This technological marvel is a new industrial benchmark in the auto sector. It is equipped with automated storage and retrieval system (ASRS) and automated packaging and sorting system apart from other new age concepts like Uni-Shuttle and Rail Guided Material movement systems controlled by on-line tracking of parts, through a customised and unique Warehouse management system. Following green building concept, Indian Green Building Council (IGBC) has accredited Garden Factory as a platinum class manufacturing facility.
Low Cost of Ownership
Hero MotoCorp is committed to not only enhancing the customer experience through its products ,parts and services but is also focused on reducing the total cost of ownership of a 2-wheler.The pursuit thus includes the costs of acquiring, installing, using, maintaining and replacing a product. To fulfill this very objective, the entire HGP portfolio despite its highest quality standards is priced in an affordable manner to lower the parts replacement cost of our customers.