Return/Refund Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to You.

Returns are applicable only on prepaid transactions on HGPmart.com. COD deliveries are not covered under refund.

All products listed under a particular category may not have the same returns policy

Category Period Conditions
Lifestyle: Footwear Accessories, Travel Accessories  Automotive: Auto Accessories, Bike Accessories, Bike Accessories, Bike Breakdown Equipment, Bike Care, Bike and Bike Lighting, Bike Styling, Bike AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tires and Alloys

10 days You may request for a refund / replacement / exchange within 10 days of delivery,
No Returns categories: Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax and other Consumables. No returns These product categories are non-returnable.
Returns Pick-Up and Processing

In case of returns where You would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, Your product will be checked for the following conditions:

Category Conditions
Correct Product brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
Undamaged Product The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.