Return/Refund Policy

Returns/Refund is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange/replacement and/ or refund is offered by the respective sellers to You.

Returns//Refund are applicable only on prepaid transactions on HGPmart.com except Motorcycle/Two wheeler

Cash on Delivery (COD) deliveries are not covered under refund and are only eligible for exchange.

All products listed under a particular category may not have the same returns policy.

Category Period Conditions
Lifestyle : Footwear Accessories, Travel Accessories or other merchandise
Automotive : Auto Accessories, Bike Accessories, Bike Breakdown Equipment, Bike Care, Bike Lighting, Bike Styling, Bike Electronics
Other : Helmets and Riding Gear, Spare and Performance Parts, Tires and Alloys
10 days You may request for a refund / replacement / exchange within 10 days of delivery
No Returns/exchange/replacement categories : Two Wheelers(*) , Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax and other Consumables. No returns/exchange/replacement These product categories are non-returnable/exchangeable/replaceable.

(*): Two Wheelers once sold shall be govern by the Warranty Clause, please refer to the User Manual of the respective two wheelers.

Cancellation:

You may cancel your order within the following timelines:

Two Wheelers When complete ex-showroom price is paid: within 24 hrs When only booking amount is paid: any time before the invoicing of vehicle.
NO CANCELLATION shall be entertained, once the vehicle is invoice in the name of Customer.
For concerns, please raise your request at support@hgpmart.com.
Any other product other than Two Wheeler Within 10 days of placing the order

Please note: Upon cancellation of order, money would be credited/refunded within 21 working days.

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Category Conditions
Correct Product brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
Undamaged Product The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the return, if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

No exchange or return is applicable on discounted products unless the product delivered is damaged or has manufacturing defects.

What are the conditions for Free Replacement/Exchange?

In order to be eligible for a free replacement/ exchange, an item must be within the return window and in stock with same seller (exact same item). The free replacement order will be shipped through standard shipping  once the original order is returned. Free replacements can be requested if the following conditions apply:

  • Damaged item received
  • Item is missing parts or accessories
  • Item received is different from what was ordered
  • Defective item/does not work properly
Note:
  • A free replacement cannot be created for an item which was returned and replaced once earlier.
Refund:

In case of prepaid transaction, you opt for refund, money would be refunded/return to the actual mode of payment. No request for the change of mode of refund would be entertain by us.

If you have any further questions about the return/exchange policy, please contact us at support@hgpmart.com.